When did your business open?
Fairmont Palliser is one of Calgary’s iconic luxury hotels and is part of the Accor family. As a global hospitality group with more than 45 brands and over 5,800 hotels worldwide.
Accor brings together more than 250,000 colleagues across its portfolio. At Fairmont Palliser in Calgary, our team is of approximately 300 colleagues.
How many people work for your company/organization? How many locally?
Full-time, Part-time, Casual positions
What types of positions do you offer? (Ie. Full time, part time, seasonal, contract etc.)
We offer a wide range of exclusive colleague benefits designed to recognize, support, and reward the dedication of our team. Colleagues enjoy preferred rates across Accor properties, along with opportunities for complimentary room upgrades, extended stays, special dining and wellness offers, and additional travel privileges that enhance experiences beyond the workplace. Eligible employees have access to a comprehensive benefits program that includes health, paramedical, dental, vision, life, and disability coverage, as well as an Employee Assistance Program. To support long-term financial wellbeing, we also offer a company-matched pension plan together with optional RRSP and TFSA contribution opportunities. To make each workday more enjoyable and convenient, complimentary meals are provided in the staff cafeteria during scheduled shifts. Uniforms and dry-cleaning services are also provided for applicable roles.
What are the benefits of working for your company? Discounts, incentives, scholarships etc.
We offer a wide range of exclusive colleague benefits designed to recognize, support, and reward the dedication of our team. Colleagues enjoy preferred rates across Accor properties, along with opportunities for complimentary room upgrades, extended stays, special dining and wellness offers, and additional travel privileges that enhance experiences beyond the workplace. Eligible employees have access to a comprehensive benefits program that includes health, paramedical, dental, vision, life, and disability coverage, as well as an Employee Assistance Program. To support long-term financial wellbeing, we also offer a company-matched pension plan together with optional RRSP and TFSA contribution opportunities. To make each workday more enjoyable and convenient, complimentary meals are provided in the staff cafeteria during scheduled shifts. Uniforms and dry-cleaning services are also provided for applicable roles.
What kinds of opportunities exist for career latticing or lattering?
There are many opportunities available with Fairmont Hotels and Fairmont Palliser for career development and professional growth. Colleagues have the chance to explore different roles across departments, transfer between hotels, and even build careers in various cities and countries around the world. The progression within Fairmont is both dynamic and rewarding, offering meaningful pathways for a true career. A great example of this is our General Manager, Ken Flores. He began his journey with Fairmont as a part-time porter and steadily progressed through a variety of roles over the years. His career has taken him across different cities and countries, and Fairmont Palliser marks his 8th hotel within the brand. With 29 years of dedication to Fairmont, he has also had the opportunity to contribute internationally, including being part of the opening of a hotel in Africa.
At Fairmont, our commitment to sustainability and community has been part of who we are since 1991. Today, we continue to advance these efforts and are proud to contribute to Accor’s broader environmental and social commitments. At Fairmont Palliser, giving back is woven into the way we operate throughout the year. From sourcing food locally and supporting responsible practices to participating in tree-planting initiatives and volunteering with organizations in need, we are committed to creating a positive impact. Through these ongoing efforts, we strive to support our local communities, reduce our environmental footprint, and contribute to a more sustainable future for both people and the planet.
How would someone find out about opportunities at your company? How can a candidate apply?
To apply, visit our careers page. Candidates can also view job postings and information about our hotel via our LinkedIn page.
Describe your hiring and interview process?
Our hiring process begins with an online application. As part of the application process, candidates are required to complete an online assessment to finalize their submission. Once the application and assessment are completed, the hiring manager conducts an initial pre-screening interview by phone. Candidates who successfully move forward are invited to attend an in-person interview with the hiring manager. Following completion of all stages of the process, successful candidates are selected and offered employment.
What do you look for in an employee?
Hospitality is about creating meaningful experiences, caring for people, and making every moment memorable. At Fairmont, we believe in Making Special Happen through thoughtful service, attention to detail, and a commitment to excellence in everything we do. While qualifications and experience vary depending on the position, we look for candidates who demonstrate a genuine passion for hospitality and delivering exceptional luxury experiences. We value individuals who bring a positive attitude, strong communication skills, professionalism, and a willingness to learn and grow. We seek people who feel empowered to take initiative, anticipate needs, and create welcoming and memorable experiences for both guests and colleagues. Teamwork and a commitment to luxury standards are essential in supporting our culture of excellence. Above all, we look for individuals who take pride in what they do and who align with our values of Respect, Belonging, Empowerment, Integrity & Excellence helping us create exceptional experiences and make special happen every day.
What type of education/training/equipment do you require?
Post-secondary education is not required for the majority of our roles. For many positions, we focus on relevant hospitality experience, practical skills, and a proven ability to deliver exceptional service.
For most positions, there is no minimum age requirement. However, certain roles may require specific certifications, such as ProServe, which may have associated age eligibility requirements. Similarly, some positions may require a valid driver’s license, which is also subject to applicable age restrictions. As we operate 24 hours a day, 7 days a week, scheduling requirements for overnight shifts may be subject to employment standards and age-related regulations for certain age groups.
Provide a wage range for entry level positions.
Rages from $16.40 to $21.67
What are the hours of the business and general shift times? Are there a minimum number of hours someone needs to work per week? Is there flexibility regarding school schedules?
Our hotel operates 24 hours a day, 365 days a year, and shifts may be scheduled across mornings, afternoons, evenings, overnights, weekends, and holidays based on departmental and operational requirements. Shift lengths, scheduling patterns, and minimum hours vary depending on the position and employment status. We recognize that many colleagues balance work with school and other commitments and strive to consider availability wherever possible. At the same time, colleagues are expected to maintain availability that supports the operational needs of their role and assigned shift requirements. Flexibility with scheduling may vary by department and position and is balanced with business needs.
Is a uniform provided or do employees have to pay for it?
Uniforms and dry cleaning are provided to employees at no cost.
