ATB Financial Client Care

How long have you been in business?

At ATB Financial, we put people first. We got started in 1938 to help Albertans through tough economic times. In that time, we've grown and changed from one small Treasury Branch to become the largest Alberta-based financial institution, with assets of $58.3 billion. Along the way, we’ve transformed people’s understanding of what banking can–and should–make possible. And we’re just getting started.



How many locations do you have in Calgary and nationally/internationally? What locations are hiring locally in Calgary and area?

We are a crown corporation, owned and regulated by the Province of Alberta. This means our positions are all within the confines of the province of Alberta. We have over 300 locations in over 245 Alberta communities. Client Care is our call centre, located in Calgary, AB. We hire between 50-120 team members per year in our call centre alone. We operate off of a hybrid work model, therefore team members for the call centre are generally hired in Calgary and area.



How many people does your organization employ? How many locally?

Today, ATB’s more than 5,000 team members love to deliver exceptional experiences to more than 800,000 clients through our many branches and agencies, our 24-hour Client Care Centre, four entrepreneur centres, and our digital banking options. Everything we do is focused on how we can serve Albertans—from providing expert advice and supporting entrepreneurs to helping Albertans buy a home and grow their wealth.



What type of positions do you offer? (ex. Full time, part time, seasonal, contract etc.)

We offer FULL-TIME: Client Care is open 7 days a week, 364 days a year. Shifts are based on a 6 week rotation requiring full flexibility, between the hours of 7am and 11pm. Training will be for the first 9 weeks.

and PART-TIME: This position requires you to be fully flexible, between the hours of 7 am and 11pm, 7 days a week including holidays. A minimum of 14.50 hours per week is required for part time, up to 36.25 hours. Your shifts will be scheduled based on business need and there are no accommodations available.

● This position requires FULL-TIME training for the first 9 weeks, even for part-timers.

● After the training period, you will begin your PART-TIME shifts based on the aforementioned requirements and your maximum availability. You will know your schedules 4-5 weeks in advance.



What are the benefits of working for your company? Staff discounts, incentive programs, scholarships etc.

Our bottom line is different.

There’s something special about working at ATB. It’s been recognized on every top employer list that matters. Maybe it’s our exceptional culture where your total wellness is supported through market-leading benefits and you’re free to bring your whole self to work. Maybe it’s our commitment to a growth mindset and our unrelenting thirst for making it possible for fellow Albertans—even the ones who aren’t our clients.

Whatever it is, you won’t find a more genuine, driven and knowledgeable group of humans anywhere. We foster a culture of purpose, performance and possibilities. We engage with intense curiosity, and bring our whole selves to work, every day. We know it starts with people like you, so take a chance and start with us.

Shift premiums and differentials available:

■ $2.25/hour from 8:00 pm to 6:00 am

■ $1.50/hour on Saturdays

■ $2.25/hour on Sundays

○ Overtime shifts are available (as needed by the business)

○ Customizable benefits starting from Day 1, including Health Spending and Wellness accounts, extra vacation and much more

○ 3 weeks vacation plus floater days

○ An annual bonus program that is directly influenced by your individual performance

○ An industry-leading pension plan

○ Immediate banking benefits, including free accounts, preferred mortgage rates, and reduced investment fees



Describe opportunities for advancement.

The Client Care career path at ATB includes multiple levels of opportunities that range from entry-level to advanced client service, sales advisory, underwriting and various levels of leadership. It will take you a minimum of 18 months to learn and develop through the Client Care roles.


List any corporate responsibility initiatives that your organization is currently involved in.

Sometimes we’re better known for our connection with the community than for our banking services. We’re okay with that.
Committed and connected to Alberta’s communities

Uplifting the legacies and livelihoods of Albertans, and the communities they call home, is what gets us out of bed in the morning. And after 80-plus years worth of mornings, we’re still pursuing that mission with a brand of enthusiasm and authenticity you can only experience with ATB.
Sponsorship

Driven by our values, we sponsor events and organizations that align with how we want to better our province. Read on to learn about our four areas of focus and eligibility.
Community donations

Data, community needs and our knowledgeable team members guide our corporate donation process. Read about our areas of focus, partnership examples and donation criteria to see if we’re the right fit.
Catalyzing a culture of belonging

Our diversity and inclusion leadership team is empowered to address systemic discrimination, and affect true change across all of ATB. Discover the four pillars of our D&I strategy.
A journey to reconciliation

We’re committed to listening to Indigenous Peoples so we can contribute to substantial systemic change. Dive into our journey so far.