CIBC is a leading Canadian-based financial institution. Through our three main business units - Retail and Business Banking, Wealth Management and Capital Markets - CIBC provides a full suite of financial products and services in Canada and around the world.
Retail and Business Banking provides personal and business clients across Canada with financial advice, products and services. We have a strong team of advisors and relationship managers in our banking centres or through remote channels such as mobile advisors, telephone, online or mobile banking. Retail and Business Banking is focused on being the number one Retail and Business Bank in Canada in client experience. To deliver on our objectives, we are making banking easy, personalized, and flexible.
How long have you been in business?
In 2017, we celebrate the 150th birthday of both Canada and CIBC. We share a history with this beautiful country and are proud to have helped Canadians and businesses prosper over the years. Our ability to create value for our clients, employee, shareholders and our communities is driven by a commitment to CIBC’s values of Trust, Teamwork and Accountability.
How many locations do you have in Calgary and nationally/internationally? What locations are hiring locally in Calgary and area?
We have 136 banking centres in Alberta, as well as our Alberta Region Office and President’s Choice Financial (PCF) locations. Nationally we have over 1100 banking centres.
How many people does your organization employ? How many locally?
CIBC employs over 40,000 people around the world and, in Alberta, we have more than 2000 Retail Banking employees.
What type of positions do you offer?
In Retail Banking in Alberta, we offer both full-time and part-time roles
What are the benefits of working for your company? Staff discounts, incentive programs, scholarships etc.
As one of Canada’s largest employers, CIBC offers a variety of career opportunities. Our people are the key to achieving our vision of being the leader in client relationships, which is why we work hard to create an environment where all employees can excel. We are proud to have been recently recognized as the Strongest Bank in Canada, Strongest Bank in North America, and third strongest in the world. We have also been named one of Canada’s Best Diversity Employers, a Best Employer for New Canadians, one of Canada's 10 Most Admired Corporate Cultures and one of the 50 Most Socially Responsible Corporations in Canada. In addition, we have eight strong Employee Affinity Networks focused on supporting the professional and personal development of more than 3,000 members.
At CIBC, we’re committed to providing employees with fair and competitive compensation that reflects individual contribution, business performance and related markets. Our total compensation programs are comprised of direct and indirect components. Together they reward employee capability and performance and promote employee well-being.
CIBC offers a benefit package that suits the unique needs of you and your family. Benefits options include medical, dental and insurance (life, accident, travel).
Employee Share Purchase Plan
This plan provides a way for you to acquire CIBC stock at a competitive rate.
Employee Banking Offer
CIBC employees are eligible for the employee banking offer whether they are full-time, part-time, temporary or permanent, or CIBC retirees - regardless of job level, salary or years of service. The offer includes special interest rates, special services and lower transaction fees.
At CIBC, there are formal and informal methods available to acknowledge employee and team contributions throughout the year. Formal recognition programs recognize outstanding performance by individuals and teams at CIBC. CIBC’s formal programs include the CIBC Achievers Program, eAchievers and the Chairman’s Council and President’s Council Awards in Wood Gundy. We developed these programs to reward those who demonstrate our core values of Trust, Teamwork and Accountability.
Describe opportunities for advancement.
At CIBC, we’re dedicated to the development and recognition of our employees. We invest in our talent through professional development programs and ongoing educational opportunities. We also ensure our employees are rewarded for their outstanding achievements.
Your manager will help you understand the accountabilities of your current job as well as where to access additional development resources within CIBC. Development planning, focused on both the short and long term, will help you build your career with CIBC. We also work towards the continuous education and personal growth of our employees through a wide range of educational programs.
List any corporate responsibility initiatives that your organization is currently involved in.
CIBC is committed to supporting causes that matter to our clients, our employees and our communities. We aim to make a difference in communities through corporate donations, sponsorship and the volunteer spirit of employees. In 2015, CIBC contributed more than $65 million to over 1,850 community organizations across Canada. Most notably, we are the title sponsor of the Canadian Breast Cancer Foundation CIBC Run for the Cure.
What are some entry level career opportunities that your organization offers?
The main entry-level role in Retail Banking at CIBC is the Customer Service Representative or CSR.
How would someone find out about opportunities at your company? How can a candidate apply?
We hire throughout the year and are always looking for great employees. The most up-to-date listing of our current opportunities can be found on our website at www.cibc.com/careers.
Describe your hiring and interview process?
A CIBC recruiter will contact the most qualified candidates within approximately 2-4 weeks of the position being posted. Alternatively, if you are not the qualified candidate, you will receive an email response advising that you will not be considered for the position.
Your first interview will be with a member of the CIBC recruiting team. The interview may take place in person or by phone, based on your location and availability. After the interview the recruiter will contact you to advise you of the outcome of your interview. If you are the most qualified candidate for the role, you will move to the next stage of the interview process with the Business/Hiring Manager(s). In some situations, additional interviews with the business may be conducted.
What do you look for in an employee?
You are the face of CIBC and the first person many of our clients see. You have ownership for providing an exceptional experience by engaging with clients and showing them we care about them and value their business. You assist clients with day to day transactions while further deepening their relationship with CIBC by identifying gaps in their financial needs. You will receive training related to CIBC products and services, how to process day-day banking transactions.
What type of education/training/equipment do you require?
You will receive training related to CIBC products and services, how to process day-day banking transactions. We do look for candidates who have previous customer service experience in either a retail, sales or banking role.
What is the minimum age required to work for your company? Are there different age requirements for different positions?
There is no age requirement.
Provide a wage range for entry level positions.
Most entry level positions pay an hourly wage between $14.00 and $16.00.
What are the hours of the business and general shift times? Are there a minimum number of hours someone needs to work per week? Is there flexibility regarding school schedules?
Our part-time Customer Service Representative positions are typically anywhere from 7.5 hours to a full-time position at 37.5 hours per week. Our Banking Centres are open a wide range of hours to serve our clients, with some locations open 7 days a week and in the evenings.
Is a uniform provided or do employees have to pay for it?
Our dress in our banking centres is professional dress; there is no uniform required.