Sunterra Market
a) How long have you been in business?
Sunterra Market opened its first location in Bankers Hall 29 years ago. Our farming operations began in Acme, Alberta 49 years ago.
Sunterra Market opened its first location in Bankers Hall 29 years ago. Our farming operations began in Acme, Alberta 49 years ago.
b) How many locations do you have in Calgary and nationally/internationally? What locations are hiring locally in Calgary and area?
We have six locations in Calgary and two locations and a wine cellar in Edmonton. We also operate three Starbucks locations in Calgary. We are always looking for great people to join our team at all of our locations.
c) How many people does your organization employ? How many locally?
Sunterra Market employs approximately 700 employees in Alberta.
Sunterra Market employs approximately 700 employees in Alberta.
d) What type of positions do you offer? (ex. Full time, part time, seasonal, contract etc.)
We have full time and part time positions available. We also employ contract drivers for our delivery business.
We have full time and part time positions available. We also employ contract drivers for our delivery business.
e) What are the benefits of working for your company?
Staff discounts, incentive programs, scholarships etc. Sunterra Market has an excellent benefits program for employees. We offer 50% off select prepared foods when enjoyed in-store. Full-time Team Members also receive a 25% discount on all Sunterra purchases and part-time Team Members receive a 10% discount on all Sunterra purchases. This discount applies at our Starbucks locations as well.
We also offer an insurance benefit plan, health spending account, RESP contribution and special gifts on anniversary dates.
f) Describe opportunities for advancement.
Interested and motivated Team Members can be promoted within our team. We have extensive on the job training. Our structure is as follows:
Interested and motivated Team Members can be promoted within our team. We have extensive on the job training. Our structure is as follows:
Team Member 
Assistant Team Lead Team Lead Assistant Manager Market Manager
Assistant Team Lead Team Lead Assistant Manager Market Manager
g) List any corporate responsibility initiatives that your organization is currently involved in.
Our ROOTS program defines our behavior and commitment to the community. We believe in reciprocity, opportunity, openness, trust and service. In this program, we are partnered with three community organizations; Inn from the Cold, Ronald McDonald House Charities Alberta and Mealshare. We support these organizations through food donations, Fresh Reward (loyalty program) points donations, Team Member volunteering and more.
Our ROOTS program defines our behavior and commitment to the community. We believe in reciprocity, opportunity, openness, trust and service. In this program, we are partnered with three community organizations; Inn from the Cold, Ronald McDonald House Charities Alberta and Mealshare. We support these organizations through food donations, Fresh Reward (loyalty program) points donations, Team Member volunteering and more.
h) How would someone find out about opportunities at your company? How can a candidate apply?
The best way to find out what positions we are hiring for is to visit our website at www.sunterramarket.com/careers. You can apply online. Alternatively, you can visit any of our locations and apply in store.
The best way to find out what positions we are hiring for is to visit our website at www.sunterramarket.com/careers. You can apply online. Alternatively, you can visit any of our locations and apply in store.
i) Describe your hiring and interview process?
Candidates are encouraged to submit a resume. We also have an application form for candidates to fill out. Interviewees typically complete two interviews in the process. Once hired we have a two day orientation that Team Members must attend.
Candidates are encouraged to submit a resume. We also have an application form for candidates to fill out. Interviewees typically complete two interviews in the process. Once hired we have a two day orientation that Team Members must attend.
j) What do you look for in an employee?
People with a love for food and passion for quality. People who are reliable, have initiative and drive, make a great first impression, take ownership, are team players, courteous and professional, problem solvers and goal orientated.
People with a love for food and passion for quality. People who are reliable, have initiative and drive, make a great first impression, take ownership, are team players, courteous and professional, problem solvers and goal orientated.
k) What type of education/training/equipment do you require?
Required education and training depends on the position the candidate is applying for. We hire some of our customer service team with no previous experience. Our line cooks, chefs, meat cutters, bakers and managers do require previous experience in a related field.
Required education and training depends on the position the candidate is applying for. We hire some of our customer service team with no previous experience. Our line cooks, chefs, meat cutters, bakers and managers do require previous experience in a related field.
l) What is the minimum age required to work for your company? Are there different age requirements for different positions?
Our youngest employee is 14. Some of our locations serve alcohol. To work in these positions, Team Members need to be 18 and have their Pro Serve.
Our youngest employee is 14. Some of our locations serve alcohol. To work in these positions, Team Members need to be 18 and have their Pro Serve.
m) Provide a wage range for entry level positions.
As per new legislation our minimum wage for employees under 18 years old is $13 / hour. 18 and over remains at $15 / hour.
n) What are the hours of the business and general shift times? Are there a minimum number of hours someone needs to work per week? Is there flexibility regarding school schedules?
Hours depend on the location. Some of our locations are open 6:00 am – 6:00 pm and others are open 8:00 am – 9:00 pm. The hours for each location are posted on our website. We ask our Team Members to work at least two shifts per week, approximately 4-8 hours per shift. We have many Team Members who are students and we work to accommodate their schedules.
n) What are the hours of the business and general shift times? Are there a minimum number of hours someone needs to work per week? Is there flexibility regarding school schedules?
Hours depend on the location. Some of our locations are open 6:00 am – 6:00 pm and others are open 8:00 am – 9:00 pm. The hours for each location are posted on our website. We ask our Team Members to work at least two shifts per week, approximately 4-8 hours per shift. We have many Team Members who are students and we work to accommodate their schedules.
o) Is a uniform provided or do employees have to pay for it?
We provide our Team Members with an apron and hat. They are required to purchase the rest of their uniform, which they can do at a discount through us or on their own if they prefer.
We provide our Team Members with an apron and hat. They are required to purchase the rest of their uniform, which they can do at a discount through us or on their own if they prefer.
